Buyer Protection

Basic Guarantees

Welcome to’s Buyer Protection. We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.

Refund Guarantee

If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.

On-Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

Your purchase is protected if:

– The item was purchased on our platform.

– The item you received was damaged, defective, or substantially different from the item represented on the product detail page.

– Your order did not arrive not due to factors related to the buyer (for example the wrong shipping address was provided).

– You raise a claim by opening a dispute (link of order detail page).

– The product is within our Domestic Return guarantee. Please click here to learn more.

– Your account is in good standing. Please click here to learn more.

– Your item is returned to the seller due to customs duties (customs clearance/taxes are not included)